Two things pissed me off about it.
* The complete bullshit that is masquerading as content. Clearly Joyce thinks that Qantas customers are morons who will lap up his feeble attempt at re-writing history. His is a one sided and belligerent letter. Here is a piece of it.
Our focus now is on our customers. We want to restore your faith by returning our on-time performance to its normal high levels, continuing to invest in new aircraft and lounges and ensuring the best possible in-flight experience.
* No ability to respond. So confident is Joyce of his position that there is no mechanism to respond or reply to his letter. He won't publish his email address and contacting Qantas by any electronic means is impossible.
He is a dinosaur - and he thinks that we are too stupid to notice. I think that he and his Board are going to learn a very painful lesson.
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