This year I have done about 16 trips - a trip being defined as going somewhere away from home base and then returning to base sometime later. Today I am attempting to undertake trip number 17 - without much success.
I almost always book online and often will book directly with the airline but sometimes I use Flight Centre or Webjet to find the best deals and flight frequency.
That is a big mistake - because I have just discovered that the *aggregators* don't actually pass through my contact details when booking a flight on my behalf.
Today I discovered the unhappy reality of this. Last week I booked a trip to Hobart from Melbourne using Flight Centre and flying with Jetstar today and back next Tuesday.
Bad luck for me that the outbound Jetstar flight has been cancelled. And they didn't bother to contact me to make alternative arrangements.
When I fronted up to check in I discovered that I had been shifted to a Qantas flight - TWO FRIGGIN HOURS later. How is that going to play out with my Hobart arrangements this evening?
Fortunately I now have an extra couple of hours to post airline and travel stories on my blog.
Excuse me, but I am well known to both Jetstar and Qantas. As I mentioned earlier, I am about to embark on my 17th trip of the year - probably more than 30+ flight legs. What is their excuse for not contacting me?
Over 35 years of flying domestically and internationally with these and other airlines - and all I get today from the Jetstar checkin person is a lecture about how it's my fault that they didn't contact me.
Jetstar and their customer service sucks and Flight Centre needs to work hard to capture any of my future business.
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1 comment:
No offensive....but unless the aircraft reads FLIGHT CENTRE
It's is not Flight Centre's fault!!
Would you call your realator if your basement leaks after a home inspection?? Same s#%t different pile my friend.
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